PRIVACY & DATA PROTECTION POLICIES

The following statements explain the privacy policy of (“Privacy Policy”) of EDUSUPERHERO SDN BHD (which includes all its subsidiaries, related and/or associated companies) (“Company ”, “ we ”, “ us ”, or “ our ”) in which you will find the following:-

• Description of the personal data that we collect;

• How the personal data will be used;

• Who we can disclose the personal data to and why;

• The procedures in which the personal data can be accessed and corrected;

• How you can raise enquiries and complaints;

• Whether it is obligatory or voluntary for the personal data to be provided,

This Privacy Policy applies to personal data about you, possessed by us or that we obtain about you, whether now or in the future. We will only process your personal data in accordance with the Personal Data Protection Act 2010, the applicable regulations, guidelines, orders made under the Personal Data Protection Act 2010 and any statutory amendments or re-enactments made of the Personal Data Protection Act 2010 from time to time (collectively referred to as the “PDPA ”) as well as this Privacy Policy.

The PDPA requires us to inform you of your rights in respect of your personal data that is being obtained, processed or collected and further processed by us for the purposes of the data processing. The PDPA also requires us to obtain your consent to the processing of your personal data.

By signing up to our programmes/courses, you confirm that you have read, agree and are in compliance with the terms and other policies (each as amended from time to time). You are agreed to use the website and access to the content and classes only for lawful purposes and does not have the intention or effect of damaging us or our partners either reputational or financially. While you are signed up to our programmes/courses, you will be granted the rights to access and use the resources accorded within the authorized time period. However, you do not have ownership over the intellectual properties such as access to the system, class materials, and class content and as such have no legal rights to distribute or commercialize such content, materials and resources. We are not responsible if you fail to show up for the classes and outcome of your exam results if you do not put in the sufficient effort and time required to generate the desired positive results.

Unless you are registered for online programmes/courses from us, you remain anonymous when you browse this website. We do not collect personal information if you are only browsing this website. In order to access our services, or process a transaction between you and a third party, we may request personal information such as your name, phone number, and email address, and other information that renders you identifiable.

We collect personal information from you only when you choose to register for our programmes/courses, for example in the process of registering for a trial class or accepting a gift or promotional code with conditions. This personal information encompasses information communicated to us when you voluntarily complete an application form presented on our website that makes it possible to identify you. By volunteering personal information, you undertake to communicate accurate information that does not prejudice the interest of any third parties.

The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes ”):

• to consider and/or process your registration/application/transaction with us;

• to respond to your enquiries or complaints or resolve any issues and disputes which may arise in connection with any dealings with us;

• to facilitate, process, deal with, administer, manage and/or maintain your relationship with us;

• to administer and process any payments related to our products, services, events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns and/or facilities requested by you;

• to administer and give effect to your commercial transactions with us;

• to process any payments related to your commercial transactions with us;

• to facilitate your participation in, and our administration of, any events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns organized, managed, facilitated, provided, sponsored and/or participated by us and/or selected third parties which may be of interest to you from;

• to provide you with information and/or updates on our products, services, events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns organized, managed, facilitated, provided, sponsored and/or participated by us and/or selected third parties which may be of interest to you from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels, unless you have otherwise notified us that you do not wish for us to process your personal data for such purpose at the address stated below in this Privacy Policy;

• to send you seasonal greetings messages, gifts, newsletters from time to time;

• to send you invitation to join our events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns, unless you have otherwise notified us that you do not wish for us to process your personal data for such purpose at the address stated below in this Privacy Policy;

• for direct marketing purposes via SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels, unless you have otherwise notified us that you do not wish for us to process your personal data for such purpose at the address stated below in this Privacy Policy;

• to share any of your personal data with our business partners to jointly develop products and/or services or launch marketing campaigns or to provide information on further education, counselling and all education activities;

• to monitor, review and improve our contents, products, services, events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns;

• to process and analyse your personal data either individually or collectively with other individuals;

• to conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, planning and statistical and trend analysis in relation to our products and/or services;

• to share any of your personal data with the auditor for our internal audit and reporting purposes;

• to carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;

• to share any of your personal data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;

• to share any of your personal data with a third party necessary for the preparation of legal documents or contract to be entered by you;

• to share any of your personal data with insurance companies necessary for the purpose of applying and obtaining insurance policy(ies), if necessary;

• to share any of your personal data with financial institutions necessary for the purpose of applying and obtaining credit facility(ies), if necessary;

• to communicate with you and to maintain and improve customer relationship;

• to maintain and update internal record keeping, files and contact lists;

• to detect, investigate and prevent any fraudulent, prohibited or illegal activity or omission or misconduct;

• to enable us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;

• to transfer or assign our rights, interests and obligations under any agreements entered into with us;

• to meet any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;

• to comply with or as required by any request or direction of any governmental authority; or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;

• to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;

• for internal administrative purposes;

• to communicate with parents, guardians and authorized representatives in the event of emergency or accident;

• for audit, risk management and security purposes;

• for our storage, hosting back-up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Malaysia; and/or

• for other purposes required to operate, maintain and better manage our business and your relationship with us

We will seek your separate consent for any other purposes which do not fall within the categories stated above.

We may also be collecting from sources other than yourself, personal data about you, for one or more of the above Purposes, and thereafter using, disclosing and/or processing such personal data for one or more of the above Purposes.

Unless otherwise specified by us, the supply of your personal data is voluntary, and you may withdraw your consent to this Privacy Policy.

However, please note that your personal data is necessary for us to carry out the aforesaid Purposes and the failure to supply such personal data will or may:

• result in us being unable to administer the business or our contractual relationship;

• result in us being unable to provide you with information about the products, services, events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns organized, managed, facilitated, provided, sponsored and/or participated by us; and/or

• result in us being unable to provide you with information about the products, services, events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns offered by selected third parties which may interest you.

Collected information is retained to carry out the data uses stated above only. During this period, we commit to all reasonable efforts and practical steps to ensure that collected data is protected against any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We undertake this to protect the confidentiality of your data and therefore to ensure your data privacy. We will ensure that your personal data is permanently deleted once it is no longer required to fulfil its original purpose, or as is required by the law.

You agree that we shall be entitled to advise you via email, post, telephone or by text of products, services and other offers we think may interest you.

Whenever you provide us with personal information, we will give you an opportunity to tell us you do not consent to us and others using and sharing your information for marketing purposes. Unless you tell us otherwise, you are consenting to such uses.

Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.

Should you no longer wish to be contacted by us, you can advise us at any time by sending an email to [email protected]

A cookie is a very small text file placed on your computer. Cookies help us to:

• Understand browsing habits on this website.
• Understand the number of visitors to this website and the pages visited.
• Remember you when you return to this website so we can provide you with a better browsing experience.
• Most cookies are deleted as soon as you close your browser, these are known as session cookies. Others, known as persistent cookies, are stored on your computer either until you delete them or they expire. By using our website, you consent to us using cookies.

This website uses the following cookies:

• Analytics cookie allows us to see information on user website activity including, but not limited to page views, referral and average time spent on the website. The information is de-personalised and is displayed as numbers, meaning it will not be tracked back to individuals, which helps to protect your privacy. Using analytics we can see what content is popular on our website, and strive to ensure you have the best user experience possible.
• We use Analytics remarketing codes to log when users view specific pages or take specific actions on the website. This allows us to provide targeted advertising in the future.

You can choose to block or delete cookies through your browser settings. If you decide to block or delete our cookies, you will not be able to benefit from the full range of our services and this may affect the performance of our website on your system.

You hereby confirm and warrant that you are above the age of minority and you are capable of understanding and accepting the terms of this Privacy Policy.

If you are a minor (i.e. individuals under 18 years of age) or individuals not legally competent to give consent, you shall only assess, use, browse, download, surf, purchase or subscribe to the contents, products, services, events, conferences, talks, videos, seminars, road shows, contests, promotions or campaigns only with the involvement of a parent or legal guardian.

As the parent or guardian or person who has parental responsibility over them or the person appointed by court to manage their affairs or that they have appointed you to act for them, in the event that such personal data of a minor is disclosed to us, you hereby consent on the minor’s behalf to the processing of the minor’s personal data and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

To the extent that you have provided (or will provide) personal data about your family members, spouse, other dependents and/or other individuals, you confirm that you have explained (or will explain) to them that their personal data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.

Our information technology storage facilities and servers may be located in other jurisdictions outside of Malaysia. This may include, but not limited to, instances where your personal data may be stored on servers located outside Malaysia. In addition, your personal data may be disclosed or transferred to entities located outside Malaysia. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in Malaysia under the laws of Malaysia. You hereby expressly consent to us transferring your personal data outside of Malaysia for such purposes. We shall endeavour to ensure that reasonable steps are taken to procure that all such third parties outside of Malaysia shall not use your personal data other than for that part of the Purposes and to adequately protect the confidentiality and privacy of your personal data.

If you have any inquiries or complaints or would like to make a data access or correction request in respect of your personal data, kindly communicate to us in writing at the postal/email address specified below:

Personal Data Protection Officer